Business information helps your AI agent represent your company accurately. This article explains what to include.
What is Business Information?
Business information is foundational knowledge about your company that helps your AI agent introduce and represent your business authentically.
Key Components
Business Name
Your official business name as you want it spoken by the AI agent.
Tagline
A brief phrase that captures what you do or your value proposition.
Description
A fuller explanation of your business:
- What services you provide
- Who your customers are
- What makes you different
Philosophy or Values
Your approach to customer service, quality standards, or business principles.
Adding Business Information
- Go to AI Config > Knowledge
- Find the Business Information card
- Click to add or edit
- Enter your content
- Save and publish
Example Content
## About Downtown Salon
Downtown Salon is a full-service hair and beauty studio located in the heart of the city. Since 2010, we've provided exceptional styling and treatments in a welcoming atmosphere.
### Our Philosophy
We believe everyone deserves to look and feel their best. Our experienced stylists take the time to understand your unique style and needs.
### What We Offer
From precision cuts to creative color, relaxing treatments to special occasion styling, we offer a complete range of hair services for all hair types.
Best Practices
- Keep descriptions conversational
- Include information callers often ask
- Update when your business evolves
- Match your brand voice