Keep your knowledge base current by editing entries as your business changes. This article explains how to modify existing content.

Accessing Existing Knowledge

  1. Go to AI Config > Knowledge
  2. Find the knowledge card with content
  3. Click the Edit button (pencil icon) The text editor opens with your current content.

Making Changes

In the editor:

  1. Modify text as needed
  2. Add or remove sections
  3. Update outdated information
  4. Fix errors or typos

Common Edits

Updating Prices

When prices change, update your services or menu knowledge promptly.

Adding New Services

Add new offerings to keep callers informed.

Changing Hours

Update location information when hours change.

Refreshing Promotions

Replace expired promotions with current offers.

Correcting Errors

Fix any mistakes callers or staff notice.

Saving Changes

After editing:

  • Save — Stores changes as "Configured" (not yet live)
  • Save & Publish — Makes changes live immediately

Edit History

Speako tracks:

  • When knowledge was last updated
  • Current status (Configured, Published) This helps you know what's current and what needs publishing.

Preview Before Publishing

After saving changes:

  1. Content status shows "Configured"
  2. Review your changes
  3. Publish when ready

Reverting Changes

If you make a mistake:

  • Before saving: Close without saving to discard changes
  • After saving but before publishing: Edit again to correct
  • After publishing: Edit and republish with corrections