FAQs and policies help your AI agent answer common questions and explain your terms. This article covers both.
Frequently Asked Questions
What to Include
Capture questions your customers commonly ask:
- Booking and cancellation questions
- Payment and pricing questions
- Service-specific questions
- General business questions
Example FAQ Entry
## Frequently Asked Questions
### Do I need to book in advance?
We recommend booking at least 2-3 days ahead for weekday appointments and a week ahead for weekends. Walk-ins are welcome but subject to availability.
### What payment methods do you accept?
We accept all major credit cards, debit cards, and cash. We also offer Afterpay for services over $100.
### Can I bring my child to my appointment?
Children are welcome but must be supervised. We have a small waiting area with magazines and WiFi.
### What if I need to cancel?
Please give us at least 24 hours notice for cancellations. Late cancellations may incur a 50% charge.
Policies and Terms
What to Include
Document your business policies:
- Cancellation policy — Notice required, fees
- Late arrival policy — Grace periods, consequences
- Deposit requirements — When and how much
- Refund policy — Terms and conditions
- Health and safety — Any requirements
Example Policy Entry
## Our Policies
### Cancellation Policy
We require 24 hours notice for cancellations. Cancellations with less notice will be charged 50% of the service price. No-shows will be charged in full.
### Late Arrival
If you arrive more than 15 minutes late, we may need to shorten your service or reschedule. Please call if you're running late.
### Deposits
A deposit of $50 is required for bookings over $200 or for new clients booking specialty services.
How the Agent Uses This
Your AI agent can:
- Answer policy questions accurately
- Explain booking requirements
- Set correct expectations
- Reduce misunderstandings