You can add knowledge to Speako in several ways. This article explains the different input methods available.

Input Sources

Speako supports four ways to add knowledge:

File Upload

Upload documents directly:

• PDF — Brochures, menus, policy documents
• Word (DOCX) — Text documents
• Excel (XLSX) — Spreadsheets, service lists
• CSV — Data exports, pricing tables File size limit: 8MB per file

URL Import

Import content from web pages:

• Enter a URL to any public web page
• Speako extracts the text content
• Formatted and stored in your knowledge base

Speako Sync

Automatically sync from other Speako data:

• Pulls existing information
• Keeps knowledge base in sync
• Reduces manual entry

Manual Text

Write or paste content directly:

• Rich text editor with formatting
• Markdown support
• Templates available for guidance

Choosing the Right Source

Source Availability by Category

Not all sources are available for every knowledge type:

• Business Info — Text editor, Speako sync
• Services/Menu — All sources
• FAQs — Text editor, file upload
• Policies — All sources
• Promotions — Text editor, file upload