Keep your AI agent informed about promotions and add custom instructions for special situations.
Promotions and Events
What to Include
Current offers and special events:
- Limited-time offers — Sales, discounts
- Seasonal promotions — Holiday specials
- Package deals — Bundled services
- Events — Special occasions, celebrations
Example Promotion Entry
## Current Promotions
### New Client Special
First-time clients receive 20% off their first service. Mention this offer when booking.
Valid through March 31st.
### Summer Color Event
Book any color service in January and receive a free conditioning treatment.
Must mention promotion when booking.
### Loyalty Package
Purchase 5 haircuts upfront and receive your 6th free.
Never expires.
Keeping Promotions Current
- Update when promotions end
- Remove expired offers promptly
- Add new promotions as they launch
Custom Messages
What to Include
Special instructions for your AI agent:
- How to handle specific situations
- Things to emphasize or mention
- Custom protocols
Example Custom Message
## Special Instructions
### During Construction
We're currently undergoing renovations. Please mention to callers that our entrance has temporarily moved to the side door on First Street.
### Holiday Hours
During December, remind callers that we have extended hours on weekends and are closed December 25-26.
### Priority Handling
For callers asking about bridal services, emphasize our dedicated bridal suite and offer to connect them with our bridal coordinator.
Best Practices
- Keep promotions updated
- Remove expired content
- Use custom messages sparingly
- Be specific in instructions