Publishing makes your knowledge available to your AI agent. This article explains the publishing process.

What Publishing Does

When you publish knowledge:

  1. Content is uploaded to the AI system
  2. Your agent's knowledge is updated
  3. New information becomes available for calls
  4. Status changes to "Published"

Before Publishing

Knowledge must be in "Configured" status to publish. This means:

  • Content has been added
  • Any processing has completed
  • Changes have been saved

Publishing Methods

Publish All

Publish all configured knowledge at once:

  1. Make all your changes
  2. Click the main Publish button
  3. All configured knowledge is published together

Publish Individual

Publish specific knowledge entries:

  1. Save your changes to a knowledge card
  2. Click Save & Publish in the editor
  3. Only that entry is published

Publishing Status

After publishing:

  • Status changes to "Published" (green)
  • Content is live on your agent
  • Callers can receive answers based on this knowledge

When to Publish

Publish when:

  • You've added new knowledge
  • You've updated existing content
  • You've made corrections
  • Promotions change

Pending Updates

If you have unpublished changes:

  • A badge may show "Pending Updates"
  • This reminds you to publish
  • Published knowledge stays live until replaced

Best Practices

  • Review before publishing
  • Publish promptly after changes
  • Keep all knowledge categories current
  • Test after major updates