Your services or menu knowledge lets the AI agent accurately describe what you offer. This article explains how to set it up.

What is Services/Menu Knowledge?

This knowledge type contains details about your offerings — whether that's services (for salons, clinics, etc.) or menu items (for restaurants, cafes, etc.).

For Service Businesses

Include information about:

  • Service names — What each service is called
  • Descriptions — What's involved in each service
  • Duration — How long services take
  • Pricing — Cost information
  • Categories — How services are grouped

Example Service Entry

## Haircut Services

### Women's Cut
A customized haircut including consultation, shampoo, cut, and style.
Duration: 45 minutes
Price: $65

### Men's Cut
Precision cut with clippers or scissors, includes neck cleanup.
Duration: 30 minutes
Price: $40

For Restaurants and Cafes

Include information about:

  • Menu items — Dish names and descriptions
  • Pricing — Current prices
  • Categories — Starters, mains, desserts, etc.
  • Dietary information — Vegetarian, gluten-free options
  • Popular items — House specialties

Example Menu Entry

## Main Courses

### Grilled Salmon
Fresh Atlantic salmon with herb butter, served with seasonal vegetables and rice.
$28

### Pasta Primavera (Vegetarian)
Penne with sautéed vegetables in a light garlic cream sauce.
$22

Adding This Knowledge

You can add services/menu knowledge via:

  • File upload — PDF menus, service lists
  • URL import — From your website
  • Manual entry — Type directly

Best Practices

  • Keep pricing current
  • Include enough description for understanding
  • Mention popular or specialty items
  • Note any restrictions or requirements