Get instant updates when customers book, modify, or cancel appointments.

Types of Booking Notifications

New Booking Received

Sent when a customer makes a booking through:

  • AI phone agent

  • Online booking page

  • Manual dashboard entry Contains:

  • Customer name

  • Service booked

  • Date and time

  • Staff member assigned

Booking Modified

Sent when a booking is changed:

  • New date or time
  • Service changes
  • Staff reassignment

Booking Cancelled

Sent when a booking is cancelled:

  • Customer name
  • Original booking details
  • Cancellation reason (if provided)

Real-Time Delivery

Booking notifications are delivered in real-time:

  • Toast notification appears immediately
  • Bell badge updates instantly
  • No page refresh needed

Taking Action

Click the notification to:

  • View the booking details
  • Make changes if needed
  • Contact the customer The View Details button takes you directly to the booking.