Understanding how customers experience your booking page helps you optimize it. This article walks through the customer journey.

Finding Your Booking Page

Customers access your booking page via:

  • Direct link you share
  • Link on your website
  • Social media links
  • Marketing materials

The Booking Process

Step 1: View Your Business

Customers see:

  • Your logo and banner
  • Business description
  • Location address (with map)
  • Contact information

Step 2: Select a Time

Customers:

  • Choose their preferred date
  • Browse available time slots
  • See what's available at a glance

Step 3: Enter Details

Depending on your business type:

Restaurants:

  • Party size

  • Contact name and phone

  • Special requests (if enabled) Service Businesses:

  • Select service

  • Choose staff (if applicable)

  • Contact information

Step 4: Review Terms

Before confirming, customers:

  • Review your terms and conditions
  • See your cancellation policy
  • Agree to proceed

Step 5: Confirm Booking

Customers receive:

  • Confirmation on screen
  • SMS or email confirmation (if configured)
  • Booking reference number

After Booking

Customers can:

  • Modify their booking (if allowed)
  • Cancel their booking
  • View their booking details

Mobile Experience

The booking page is fully responsive:

  • Works on phones and tablets
  • Touch-friendly interface
  • Fast loading