Terms and conditions protect your business and set customer expectations. This article explains how to set them up.
Why Have Terms & Conditions
Terms and conditions:
- Set booking rules clearly
- Protect your business legally
- Manage customer expectations
- Explain your policies
Accessing Policies Setup
- Go to Booking Page > Setup
- Scroll to Policies & Notes section
- Find the various policy fields
Available Policy Types
Venue Policy
Your main terms and conditions. This is shown to customers before they complete their booking.
Include:
- Booking confirmation process
- Dress code (if applicable)
- Age restrictions
- General house rules
Cancellation Policy
Explain your cancellation and refund terms.
Include:
- Cancellation deadline
- Late cancellation fees
- No-show policy
- How to cancel
Marketing Policy
If you collect marketing consent.
Include:
- What communications you'll send
- How to opt out
- Data usage
Large Party Notes
Special terms for group bookings.
Include:
- Deposit requirements
- Special timing rules
- Group-specific policies
Writing Effective Terms
Be Clear
Use plain language customers can understand.
Be Complete
Cover common situations and questions.
Be Fair
Balance protection with customer-friendliness.
Keep Updated
Review and update policies regularly.
How Customers See Terms
Customers view your venue policy before completing their booking. They must agree to continue.