We use cookies to improve your experience and analyse site usage. Cookie Policy
Last updated: February 26, 2026
By accessing, registering for, or using Speako.ai (the "Service"), operated by Speako Pty Ltd (ABN 39 682 800 371) ("Speako", "we", "us", or "our"), you agree to be bound by these Terms of Use (the "Terms"), our Privacy Policy, and our Cookie Policy (together, the "Agreement"). If you do not agree, you must not use the Service.
You represent that you are at least 18 years of age and have authority to enter into the Agreement. If you use the Service on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and references to "you" and "Subscriber" include that entity.
If you accept the Agreement online, or if you click to accept, sign up for an Account, or use the Service, that constitutes your electronic signature and acceptance. If there is a conflict between these Terms and any order form, statement of work, or similar document expressly agreed between you and Speako for enterprise procurement, the enterprise document prevails to the extent of the conflict.
Speako provides an AI-powered voice communication and booking management platform for businesses. The Service enables Subscribers to deploy AI voice agents that handle incoming phone calls, manage appointments, and communicate with End Users on the Subscriber's behalf, based on the Subscriber's configuration and data. The Service includes (without limitation):
The Service is not a substitute for emergency services, and you must not rely on the Service to route or respond to emergency calls.
Subject to your compliance with the Agreement and payment of applicable fees, Speako grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of your subscription.
Except as expressly permitted in writing by Speako, you must not:
To use the Service, you must create an Account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your credentials and for all activities that occur under your Account, including activities of Authorised Users.
You must: (a) promptly notify Speako of any unauthorised access or use; (b) implement appropriate access controls within your organisation; and (c) not share credentials or permit access by unauthorised persons. Speako is not responsible for losses arising from compromised credentials or the Subscriber's failure to maintain adequate access management.
If you invite additional team members to your Account (subject to your Subscription Plan limits), you are responsible for their compliance with these Terms and for any actions they take within the Service.
The Service is offered through tiered Subscription Plans (Starter, Advance, Pro, and Expert), each with defined Voice Minute allowances, location limits, team member limits, and feature sets. Details of each plan are available on our Pricing page.
Billing cycle: Subscriptions are billed in advance on a recurring basis, either monthly or annually, depending on your selected billing period. All fees are quoted exclusive of GST and applicable taxes, which will be added at checkout.
Auto-renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. We will charge the payment method on file for the applicable fees.
Payment method: A valid payment method (credit card or debit card) is required to subscribe. You authorise Speako to charge your payment method for all fees incurred. Payments are processed securely through Stripe. We do not store your full card details on our servers.
Currency: Fees are charged in the currency selected at the time of subscription (AUD, USD, EUR, GBP, CAD, or NZD). Currency cannot be changed after subscription without cancelling and resubscribing.
Payment failure: If a payment fails, Speako may immediately suspend access to the Service (in whole or in part) until the outstanding amounts are paid. Service will generally be restored once payment succeeds.
Plan upgrades: You may upgrade your Subscription Plan at any time. Upgrades take effect immediately, and you will receive a prorated allocation of additional Voice Minutes for the remainder of your current billing period. The price difference is charged on a prorated basis.
Taxes: You are responsible for all taxes, duties, and levies applicable to your use of the Service, except for taxes on Speako's income. If you are required by law to withhold any amount from payments to Speako, you must gross-up the payment so Speako receives the full amount invoiced, unless the parties agree otherwise in writing.
Speako may offer a free trial period for new Subscribers. The current trial offer is 7 days with 15 Voice Minutes included. The following terms apply to free trials:
Each Subscription Plan includes a defined number of Voice Minutes per billing period. Voice Minutes are consumed when End Users interact with your AI voice agent via phone calls.
Metering: Usage is tracked in seconds and displayed as minutes (rounded to one decimal place). A Voice Minute is consumed for the duration of an active call, measured from when the AI agent connects to the caller until the call ends.
Included minutes: Included Voice Minutes are allocated at the start of each billing period. Unused included minutes do not carry over to the next billing period and expire at the end of the current period.
When minutes are exhausted: If your included Voice Minutes and any extra minute package balance are both exhausted, the Service will stop handling incoming calls until additional minutes are available. This may occur through the start of your next billing period (which grants new included minutes) or by purchasing an Extra Minute Package.
Usage alerts: We will notify you when your usage reaches approximately 70% of your included Voice Minutes for the current billing period.
Measurement and disputes: Speako's usage records are the authoritative basis for billing and minute consumption unless you can demonstrate a material error using objective evidence.
Subscribers may purchase additional Voice Minutes through Extra Minute Packages at any time. These packages are one-time purchases and are available in various sizes (e.g., 50, 100, 250, or 500 minutes). The following terms apply:
You may cancel your subscription at any time through your Account settings or by contacting us at [email protected]. Upon cancellation:
Cancellation does not affect any accrued rights or obligations, including payment obligations incurred before cancellation becomes effective.
Subscription fees: Subscription fees are generally non-refundable. If you cancel your subscription, you will retain access until the end of your current billing period, but no refund will be issued for unused time.
Extra Minute Packages: Extra Minute Packages are non-refundable once purchased.
Free trial: If you cancel during your free trial period before it converts to a paid subscription, you will not be charged.
Exceptions: In exceptional circumstances, refund requests may be considered on a case-by-case basis at Speako's discretion. To request a refund, please contact us at [email protected] with details of your request.
Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted, or modified by agreement. If our Services come with guarantees that cannot be excluded under Australian Consumer Law, we are liable to you for a failure to comply with such a guarantee. For a major failure, you are entitled to cancel the Service and receive a refund for any unused portion, or to compensation for the reduction in value of the Service.
The Service is intended for legitimate business communication purposes. You must not use the Service in a manner that constitutes abuse, circumvention, or that imposes an unreasonable burden on Speako, its infrastructure, or Subprocessors. The following are prohibited:
Speako may investigate suspected violations and may suspend or terminate Accounts that violate this Section, including to protect the Service, other Subscribers, and third parties.
You must not use the Service for any unlawful purpose or in any way that interrupts, damages, or impairs the Service. In addition to Section 12, you must not:
You represent and warrant that you (and your Authorised Users) are not located in, organised under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive sanctions where access would be prohibited, and that you are not a restricted or denied party under applicable export control or sanctions lists.
Speako's IP: The Service, including its software, design, text, graphics, logos, and all other content and materials provided by Speako, is the exclusive property of Speako and its licensors. The Service is protected by copyright, trademark, and other intellectual property laws. Except for the limited licence in Section 4, no rights are granted to you.
Your content: As between the parties, you retain all ownership rights in Subscriber Content. You grant Speako a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, process, and display Subscriber Content solely as necessary to provide, secure, maintain, and support the Service and as otherwise permitted by the Agreement.
Feedback: If you provide feedback, suggestions, or ideas regarding the Service, you grant Speako a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate the feedback without obligation to you.
Data protection roles: The parties acknowledge that data protection laws may apply to Customer Data and other personal information processed via the Service. For the purposes of those laws: (a) Speako acts as a data processor (or "service provider" / equivalent) in relation to Customer Data and any personal information contained in Subscriber Content that Speako processes on the Subscriber's documented instructions to provide the Service; and (b) Speako acts as a data controller (or equivalent) in relation to Account Data and certain Usage Data used for account administration, billing, fraud prevention, product analytics, and service improvement.
DPA: A DPA is available upon request. Where required by applicable law, the DPA will govern Speako's processing of Customer Data on your behalf, including security measures, Subprocessors, audit assistance, and international transfers.
Subscriber responsibilities: You are responsible for (i) determining your legal basis for processing Customer Data; (ii) providing legally required notices and obtaining any required consents (including for call recording and AI disclosures); (iii) ensuring that your use of the Service and your configurations comply with applicable law (including privacy, consumer protection, telecommunications, marketing, and employment laws); and (iv) responding to End User requests and regulatory inquiries relating to Customer Data.
Voice recordings, transcripts, and retention controls: Recording and transcript features are Subscriber-controlled and may be enabled or disabled by the Subscriber in the Service (or via configuration where offered). You are responsible for obtaining any legally required consent to record calls and to create and store transcripts. Where functionality is available, you may manage retention and deletion of recordings and transcripts through the dashboard. Unless you delete earlier (or instruct Speako to delete), Speako will generally retain transcripts and related call metadata for the duration of the Subscriber's Account, and will retain and delete recordings, transcripts, and related data in accordance with the Agreement, the Subscriber's documented instructions, and applicable law.
No biometric identification: The Service is not designed to perform and Speako does not perform biometric identification, voiceprint identification, or voiceprint recognition for the purpose of uniquely identifying an individual. Speako does not create biometric templates or voiceprints for identity verification.
Prohibited biometric use: You must not (and must not permit any third party to) use the Service to collect, capture, store, or process biometric identifiers or biometric information (including voiceprints) for identification or authentication purposes, including as those terms may be defined under laws such as the Illinois Biometric Information Privacy Act (BIPA) or similar laws.
AI training restriction: Speako does not use Customer Data to train publicly available or general-purpose AI models. Speako may use Usage Data and aggregated and/or de-identified analytics to operate, maintain, and improve the Service.
International data transfers: The Service is operated from Australia and may involve processing and storage in Australia and other jurisdictions where Speako or its Subprocessors operate (including the United States and other locations). Where required by applicable law, Speako will implement appropriate safeguards for international transfers (for example, contractual protections such as standard contractual clauses or equivalent mechanisms).
The Service uses artificial intelligence to generate voice conversations, assist with bookings, and interact with End Users. You acknowledge and agree that:
To the extent permitted by law, Speako is not responsible for actions you take (or fail to take) based on AI outputs, and you remain solely responsible for your business decisions and legal compliance.
The Service integrates with and relies upon Subprocessors and other third-party services to deliver functionality. These include (without limitation):
Your use of the Service may be subject to third-party terms and policies. Speako is not responsible for the performance, availability, or acts or omissions of third-party services. Changes or disruptions to third-party services may affect availability or functionality of the Service.
Speako aims to make the Service available, but does not guarantee uninterrupted or error-free operation. The Service is provided on an "as is" and "as available" basis. Speako may perform maintenance, updates, or changes that may affect availability. Where practicable, Speako will provide advance notice of planned maintenance.
Unless expressly agreed in writing, Speako does not provide a service level agreement (SLA) with guaranteed uptime. Speako will use commercially reasonable efforts to minimise downtime and address incidents.
To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
Speako does not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure, or error-free; (c) the results obtained from use of the Service will be accurate or reliable; or (d) any errors in the Service will be corrected.
Nothing in this section excludes or limits warranties, guarantees, rights, or remedies that cannot be excluded or limited under applicable law, including under the Australian Consumer Law.
To the maximum extent permitted by applicable law, Speako and its directors, officers, employees, contractors, agents, suppliers, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, business, goodwill, or anticipated savings, arising out of or in connection with the Agreement or the Service.
To the maximum extent permitted by applicable law, Speako's total aggregate liability for all claims arising out of or in connection with the Agreement or the Service will not exceed the total fees paid by you to Speako in the twelve (12) months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, statutory, or otherwise) and even if Speako was advised of the possibility of such damages. Nothing in the Agreement excludes liability that cannot be excluded or limited by law (including liability for fraud).
You will indemnify, defend, and hold harmless Speako, its officers, directors, employees, contractors, and agents from and against any third-party claims, demands, proceedings, liabilities, damages, losses, fines, penalties, and expenses (including reasonable legal fees) arising out of or in connection with:
Speako may, at its option, participate in the defence with counsel of its choosing at its own expense. You must not settle any claim in a manner that imposes any obligation or admission on Speako without Speako's prior written consent (not to be unreasonably withheld).
By Speako: Speako may suspend or restrict access to the Service (in whole or in part) and/or terminate the Agreement immediately if: (a) you breach the Agreement; (b) your payment fails and remains unresolved; (c) Speako reasonably believes suspension is necessary to comply with law, a court order, or a request from a regulator; (d) your use poses a security risk, creates material legal exposure, or threatens harm to the Service, other Subscribers, End Users, or third parties; (e) you engage in prohibited use under Sections 12 or 13; or (f) your Account is inactive for an extended period and Speako provides reasonable notice where practicable.
By you: You may terminate by cancelling your subscription through the dashboard or by contacting [email protected]. Termination will take effect at the end of the current billing period, unless you and Speako agree otherwise.
Effect of termination: Upon termination, your right to use the Service ceases (immediately if Speako terminates for cause, or at the end of your billing period if you cancel voluntarily). You will have up to 30 days from the effective date of termination to export Subscriber Content and Customer Data, subject to technical limitations and legal requirements. After this period, Speako may delete your data in accordance with the Agreement and Privacy Policy. Termination does not relieve you of any obligation to pay outstanding fees.
Survival: Sections relating to intellectual property, limitation of liability, indemnification, governing law, and any accrued payment obligations shall survive termination of these Terms.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or failures of third-party service providers.
Good faith negotiation: Before initiating formal proceedings, the parties will attempt to resolve any dispute through good faith negotiations for at least 30 days after written notice of the dispute.
Non-U.S. Customers: If you are not a U.S. Customer, the Agreement is governed by the laws of New South Wales, Australia, and each party submits to the exclusive jurisdiction of the courts of New South Wales, Australia.
U.S. Customers — Optional Arbitration and Class Action Waiver: If you are a U.S. Customer (meaning your principal place of business is in the United States or your primary use of the Service is in the United States), you and Speako agree that any dispute may be resolved by binding arbitration on an individual basis, as set out below. This arbitration agreement is governed by the U.S. Federal Arbitration Act.
Governing law for U.S. Customers: Except as required by the Federal Arbitration Act for the arbitration agreement, the Agreement is governed by the laws of New South Wales, Australia.
We reserve the right to modify these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect, via email to the address associated with your Account or through a prominent notice on the Service.
What constitutes a material change will be determined at our reasonable discretion. By continuing to access or use the Service after revised Terms become effective, you agree to be bound by the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.
Entire agreement: These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Speako regarding the Service and supersede all prior agreements, understandings, and communications.
Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms without affecting the validity of the remaining provisions.
Waiver: No failure or delay by Speako in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy.
Assignment: You may not assign or transfer the Agreement without Speako's prior written consent, which must not be unreasonably withheld, delayed, or conditioned. Notwithstanding the foregoing, you may assign the Agreement to an Affiliate or in connection with a merger, reorganisation, or sale of all or substantially all of your assets, provided you give Speako notice and the assignee agrees in writing to be bound by the Agreement. Speako may assign the Agreement without your consent in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of its assets.
Notices: All notices to you will be sent to the email address associated with your Account. All notices to Speako should be sent to [email protected].
Relationship: The parties are independent contractors. Nothing in the Agreement creates a partnership, joint venture, employment relationship, or agency relationship between the parties.
If you have any questions about these Terms, please contact us: