The creativity setting (also called temperature) controls how varied your AI agent's responses are. This article explains how to find the right balance.
What Is Creativity/Temperature?
Temperature is a setting that controls response variability:
- Low temperature — Responses are consistent and predictable
- High temperature — Responses are more varied and creative
The Temperature Scale
Temperature ranges from 0.00 to 1.00:
Setting Temperature
Go to AI Config > Personality
Find the Creativity slider
Adjust to your preferred level
Use quick presets if desired:
Range Label Behavior 0.00 Deterministic Nearly identical responses each time 0.01-0.30 Precise Very consistent with slight variation 0.31-0.70 Creative Natural variation in responses 0.71-1.00 Very Creative High variation, more expressive Deterministic (0.00)
Creative (0.50)
Very Creative (1.00)
Click Save Changes
When to Use Different Levels
Low Temperature (0.00-0.30)
Best for:
- Regulated industries requiring consistent messaging
- Legal or compliance-sensitive communications
- When exact phrasing matters
- Reducing variation in responses
Medium Temperature (0.30-0.70)
Best for:
- Most business conversations
- Natural-sounding dialogue
- Balance of consistency and personality
- Default recommendation for most users
High Temperature (0.70-1.00)
Best for:
- Creative industries
- Casual, personality-driven brands
- When variation enhances experience
- Entertainment-focused services
Temperature Effects
With the same question, here's how responses might differ:
Low Temperature (0.1):
Call 1: "Your appointment is confirmed for Tuesday at 3pm."
Call 2: "Your appointment is confirmed for Tuesday at 3pm." High Temperature (0.9):
Call 1: "You're all set for Tuesday afternoon at 3!"
Call 2: "Perfect! I've got you booked for Tuesday at 3pm."