If you record calls, disclosing this to callers is essential for compliance. This article explains how to set up your recording disclosure.

What Is the Recording Disclosure?

The recording disclosure is a message that informs callers their call may be recorded. Many jurisdictions require this notification for legal compliance.

When It Plays

The recording disclosure plays at the beginning of calls, typically after or as part of your main greeting. It's only active if you have call recording enabled.

Setting Your Recording Disclosure

  1. Go to AI Config > Greetings
  2. Find the Recording Disclosure card
  3. Enter your disclosure text
  4. Click Save Changes

Example Disclosures

Standard Notice

This call may be recorded for quality and training purposes.

Brief Version

This call is being recorded.

Detailed Version

Please be advised that this call may be monitored or recorded for quality assurance and training purposes.

Using the Variable

You can include the recording disclosure within other greetings using:

{{recording_disclosure}}

For example:

Hi, I'm {{ai_agent_name}} from {{business_name}}. {{recording_disclosure}} How can I help you today?

Recording disclosure requirements vary by jurisdiction:

  • One-Party Consent — Some regions only require one party to know about recording
  • Two-Party Consent — Other regions require all parties to be notified
  • Industry Regulations — Certain industries have specific requirements

    💡 Important: Consult with legal counsel to understand the recording disclosure requirements for your jurisdiction and industry.

Best Practices

Keep It Clear

Use plain language that's easy to understand.

Don't Bury It

Make sure the disclosure is audible and not rushed through.

Be Consistent

Use the same disclosure format across all your locations.

Enabling Call Recording

Recording disclosure is relevant only if call recording is enabled. Check your call recording settings to ensure they match your disclosure.