Before going live, testing your AI agent ensures it handles calls the way you expect. This article explains how to test your agent effectively.
Why Test Your Agent
Testing helps you:
- Verify greetings sound right
- Confirm booking flows work correctly
- Catch any knowledge gaps
- Fine-tune personality and responses
- Ensure pronunciation is correct
Testing Methods
Preview Audio
For greetings and voice settings:
- Go to AI Config > Greetings
- Click the preview button on any greeting
- Listen to how it sounds with your selected voice This lets you hear exactly what callers will hear without making a call.
Test Calls
Make actual test calls to experience the full flow:
- Call your Speako phone number from another phone
- Interact with the agent as a customer would
- Try booking an appointment
- Ask questions about your services
- Test edge cases (after hours, unknown requests)
Review Call Logs
After test calls:
- Go to Dashboard > Call Logs
- Find your test call
- Review the transcript and outcomes
- Note any issues to address
What to Test
Greetings
- Initial greeting for new callers
- Return customer greeting (uses their name)
- After-hours greeting
- Recording disclosure (if enabled)
Booking Flow
- Finding available appointments
- Confirming booking details
- Handling service selection
- Staff preferences
Knowledge Responses
- Business hours questions
- Pricing inquiries
- Location and directions
- Service descriptions
Edge Cases
- Unclear requests
- Requests outside your offerings
- Very long or very short calls
- Interrupted conversations
Iterative Improvement
Testing is an ongoing process:
- Make a test call
- Identify issues
- Adjust configuration
- Test again
- Repeat until satisfied