The Speako AI agent comes with powerful capabilities that make it effective at handling customer calls. This article outlines what your AI agent can do.

Core Capabilities

Conversation

• Natural Language Understanding — Comprehends complex requests and casual speech
• Context Awareness — Remembers what was said earlier in the call
• Clarification — Asks follow-up questions when needed
• Multi-Turn Dialogue — Handles back-and-forth conversation naturally

Booking Management

• Check Availability — Views real-time calendar openings
• Create Bookings — Schedules appointments during the call
• Modify Bookings — Changes existing appointment times or details
• Cancel Bookings — Processes cancellation requests

Customer Recognition

• Caller ID Lookup — Identifies customers by phone number
• Personalized Greetings — Uses customer names when known
• History Access — Knows about previous appointments

Information Retrieval

• Business Hours — Tells callers when you're open
• Service Details — Explains what you offer and pricing
• FAQs — Answers common questions from your knowledge base
• Policies — Communicates booking rules and requirements

Call Handling

• Transfers — Can forward calls when configured
• Messages — Takes messages for later follow-up
• After-Hours Mode — Provides appropriate responses outside business hours

What the AI Agent Cannot Do

Understanding limitations helps set expectations:

• Physical Tasks — Cannot perform in-person services
• Payment Processing — Does not handle credit card transactions during calls
• Emergency Services — Not designed for emergency response
• Complex Negotiations — May need human intervention for unusual requests

Extending Capabilities

You can enhance your AI agent through:

• Knowledge Base — Add more information it can share
• Custom Instructions — Guide its behavior and priorities
• Tool Configuration — Enable or disable specific functions