When customers call outside business hours, a proper greeting keeps them informed. This article explains how to configure your after-hours message.
What Is the After-Hours Greeting?
The after-hours greeting plays when someone calls outside your configured business hours. It acknowledges the call and sets expectations about availability.
Setting Your After-Hours Greeting
- Go to AI Config > Greetings
- Find the After Hours card
- Enter your greeting text
- Click Save Changes
Available Variables
Example Greetings
Informative and Helpful
Thank you for calling {{business_name}}. We're currently closed, but I'm {{ai_agent_name}} and I can still help you book an appointment or answer questions. What can I do for you?
Brief with Hours
Hi, you've reached {{business_name}} after hours. We're open Monday to Friday, 9 AM to 6 PM. I'm still able to help with bookings and information. How can I assist?
Service-Focused
Hello! {{business_name}} is currently closed. However, I can still help you schedule an appointment for when we reopen. Would you like to book?
After-Hours AI Behavior
| Variable | Replaced With |
|---|---|
{{ai_agent_name}} |
Your agent's name |
{{business_name}} |
Your business name |
{{location_name}} |
The location name |
{{after_hours_message}} |
Custom after-hours info |
Even when you're closed, your AI agent can:
- Book Appointments — For future dates during business hours
- Answer Questions — From your knowledge base
- Take Messages — For staff to follow up
- Provide Information — Hours, location, services
Configuring Business Hours
The after-hours greeting triggers based on your operating hours settings. Make sure these are accurate:
- Go to Dashboard > Operating Hours
- Set your hours for each day
- Configure any special hours or holidays
Best Practices
Set Expectations
Let callers know what you can still help with after hours.
Mention Your Hours
If relevant, include when you'll be open again.
Offer Value
Emphasize that booking and information is still available.