Personality traits shape how your AI agent communicates with callers. This article explains how to choose the right traits for your business.
What Are Personality Traits?
Personality traits are characteristics that influence your AI agent's communication style. They affect word choice, phrasing, and overall tone during conversations.
Available Traits
You can select up to three traits from these options:
Setting Personality Traits
- Go to AI Config > Personality
- Find the Personality Traits section
- Click to select up to three traits
- Click Save Changes
Choosing Traits for Your Business
Service Businesses (Salons, Spas)
| Trait | Description |
|---|---|
| Friendly | Warm, approachable, uses casual language |
| Professional | Formal, business-appropriate, precise |
| Helpful | Solution-focused, eager to assist |
| Casual | Relaxed, conversational style |
| Formal | Traditional, respectful language |
| Enthusiastic | Energetic, positive, expressive |
| Calm | Measured, soothing, patient |
| Empathetic | Understanding, compassionate, supportive |
Recommended: Friendly, Helpful, Calm
Creates a welcoming, relaxing atmosphere that matches the service experience.
Professional Services (Medical, Legal)
Recommended: Professional, Helpful, Empathetic
Conveys competence while showing care for client concerns.
Hospitality (Restaurants, Hotels)
Recommended: Friendly, Enthusiastic, Helpful
Reflects the energetic, service-oriented nature of hospitality.
Corporate/B2B
Recommended: Professional, Formal, Helpful
Maintains business-appropriate communication.
How Traits Combine
Selected traits work together. For example:
- Friendly + Professional — Warm but business-appropriate
- Calm + Empathetic — Soothing and understanding
- Enthusiastic + Helpful — Energetic and solution-focused The AI blends these characteristics naturally in its responses.