The tone of voice setting controls how your AI agent sounds during conversations. This article explains the available options and when to use each.
What Is Tone of Voice?
Tone of voice determines the overall feeling of your agent's communication style — whether it sounds warm and inviting, strictly professional, or somewhere in between.
Available Tones
Select one tone for your agent:
Setting the Tone
- Go to AI Config > Personality
- Find the Tone of Voice section
- Select one tone option
- Click Save Changes
Tone Examples
| Tone | Description | Best For |
|---|---|---|
| Warm | Friendly, inviting, personal | Service businesses, hospitality |
| Professional | Formal, business-like, precise | Corporate, medical, legal |
| Conversational | Natural, casual, easy-going | Retail, lifestyle businesses |
| Direct | Clear, efficient, to-the-point | High-volume, transactional |
Here's how different tones handle the same situation — confirming an appointment:
Warm
"That's perfect! I've got you booked for your haircut with Sarah this Thursday at 2pm. We're really looking forward to seeing you!"
Professional
"Your appointment is confirmed for Thursday at 2:00 PM with Sarah for a haircut. You'll receive a confirmation shortly."
Conversational
"Sounds good! You're all set for Thursday at 2 with Sarah for your haircut. See you then!"
Direct
"Confirmed: Thursday, 2 PM, haircut with Sarah. Anything else?"
Choosing the Right Tone
Consider:
- Your brand personality — Match how you communicate elsewhere
- Customer expectations — What do your clients expect?
- Industry norms — Professional services often need formal tones
- Call purpose — Booking calls vs. support calls
Tone vs. Traits
- Tone is the overall communication style (one selection)
- Traits are specific characteristics that add nuance (up to three) They work together to create your agent's complete personality.