Some words need special pronunciation guidance for your AI agent. This article explains how to set up pronunciation rules.

What Are Pronunciation Rules?

Pronunciation rules tell the AI agent how to say specific words. This is useful for:

• Business or brand names
• Technical terms
• Unusual spellings
• Local place names
• Staff names

Accessing Pronunciation Settings

1. Go to AI Config > Voice
2. Scroll to the Pronunciation Rules section
3. Add, edit, or remove rules as needed

How Rules Work

Each rule has two parts:

When the agent encounters the word, it uses your specified pronunciation instead of guessing.

Adding a Rule

1. Click Add Pronunciation Rule
2. Enter the word to match
3. Enter the phonetic pronunciation
4. Click Save

Phonetic Spelling Format

Write pronunciations as they sound:

Stress Marks

Use CAPITALS for stressed syllables:

• "tuh-MAY-toh" (tomato with emphasis on MAY)
• "MEL-burn" (Melbourne with emphasis on MEL)

Syllable Breaks

Use hyphens to separate syllables:

• "a-noth-er"
• "com-pa-ny"

Common Use Cases

Business Name

If your business name is often mispronounced:

• Word: "Speako"
• Pronunciation: "SPEE-koh"

Staff Names

Ensure staff names are pronounced correctly:

• Word: "Sienna"
• Pronunciation: "see-EN-nah"

Industry Terms

Technical terms specific to your business:

• Word: "quinoa"
• Pronunciation: "KEEN-wah"

Testing Pronunciation

After adding rules:

1. Go to AI Config > Greetings
2. Create a test greeting with the word
3. Preview the audio
4. Adjust the rule if needed