The AI polishing feature cleans up your greeting text, fixing errors and improving clarity. This article explains how to use it.

What Is AI Polishing?

AI polishing automatically reviews and corrects your greeting text. It fixes common issues while preserving your message and style.

Using the Polish Feature

  1. Go to AI Config > Greetings
  2. Enter or edit your greeting text
  3. Click Polish with AI
  4. Review the suggested improvements
  5. Accept the polished version or keep your original

What AI Polishing Fixes

Typos

Corrects spelling mistakes:

  • "Hellow" → "Hello"
  • "apointment" → "appointment"

Grammar

Fixes grammatical errors:

  • "How can I helps you" → "How can I help you"
  • "Your welcome" → "You're welcome"

Punctuation

Corrects punctuation issues:

  • Missing periods
  • Incorrect comma usage
  • Question marks where needed

Capitalization

Fixes capitalization:

  • Sentence beginnings
  • Proper nouns
  • Inconsistent casing

Variable Corrections

Fixes mistyped variable names:

  • {{agentname}} → {{ai_agent_name}}
  • {{businessName}} → {{business_name}}

Polishing Results

After polishing, you'll see:

  • The corrected text
  • A summary of changes made
  • Categories of corrections (typos, grammar, etc.)

Best Practices

Write First, Polish Second

Draft your greeting naturally, then use polishing to clean it up.

Review Changes

Always review what was changed before accepting.

Multiple Passes

You can polish multiple times for thorough cleanup.

Preserving Your Voice

The AI polishing focuses on errors, not style. Your greeting's tone and personality remain intact — only mistakes are corrected.