Response style controls how detailed your AI agent's answers are. This article explains how to choose the right level of detail for your business.
What Is Response Style?
Response style determines the length and depth of your agent's answers. Some businesses need quick, efficient exchanges while others benefit from more detailed explanations.
Available Styles
Select one response style:
Setting Response Style
- Go to AI Config > Personality
- Find the Response Style section
- Select one style option
- Click Save Changes
Style Comparison
| Style | Description | Example Response Length |
|---|---|---|
| Concise | Brief, to-the-point answers | 1-2 sentences |
| Balanced | Moderate detail, covers essentials | 2-4 sentences |
| Detailed | Thorough explanations, comprehensive | 4+ sentences |
Here's how each style handles a pricing question:
Concise
"A standard haircut is $45."
Balanced
"A standard haircut is $45. That includes a consultation and styling. Would you like to book one?"
Detailed
"A standard haircut is $45. This includes a thorough consultation to understand your preferences, the cut itself, and styling to finish. The appointment takes about 45 minutes. We also offer premium cuts at $65 that include additional treatments. Would you like me to book you in for a standard cut, or would you prefer more information about the premium option?"
Choosing the Right Style
Concise Works Best For
- High-volume booking calls
- Customers who know what they want
- Straightforward services
- Fast-paced environments
Balanced Works Best For
- Most general business calls
- Mixed customer types
- Service businesses
- Default recommendation
Detailed Works Best For
- Complex services requiring explanation
- Premium or luxury brands
- Educational or consultative sales
- First-time customers who need guidance
Adjusting Over Time
If you find calls are:
- Too long — Switch to a more concise style
- Missing information — Switch to a more detailed style
- Just right — Keep your current setting