Your AI agent's name is how it introduces itself to callers. This article explains how to set and use your agent's name.
Why Name Your Agent
A named agent:
- Feels more personal and approachable
- Creates a consistent brand experience
- Makes greetings more natural
- Helps callers know who they're speaking with
Setting the Agent Name
- Go to AI Config > Personality
- Find the Agent Name field
- Enter your preferred name
- Click Save Changes
Choosing a Good Name
Consider these factors:
Match Your Brand
- Professional services — Traditional names (Sarah, James, Alex)
- Creative businesses — Unique or playful names
- Corporate — Neutral, professional names
Easy to Understand
Choose a name that's:
- Easy to pronounce
- Clear over the phone
- Unlikely to be misheard
Culturally Appropriate
Consider your customer base and choose a name that feels welcoming to everyone.
Using the Name in Greetings
The agent name appears in greetings using the variable {{ai_agent_name}}. For example:
"Hi, I'm {{ai_agent_name}} from {{business_name}}. How can I help you today?"
Becomes:
"Hi, I'm Sarah from Downtown Salon. How can I help you today?"
Agent Name Best Practices
- Be consistent — Use the same name across all channels
- Keep it simple — One name is usually better than a full name
- Test it — Preview how it sounds in greetings