When you go live with your Speako AI agent, here's what happens during that first real customer call.
Before the First Call
Ensure you have:
- Connected your phone number to Speako
- Configured greetings and voice settings
- Added your services and availability
- Set up your knowledge base
The Call Experience
1. The Phone Rings
When someone calls your Speako number, the AI agent answers immediately. No waiting, no hold music.
2. Greeting
The caller hears your customized greeting. For new callers, this is your initial greeting. For returning customers (identified by phone number), they may hear a personalized greeting with their name.
3. Conversation Begins
The AI agent listens to what the caller needs. Common requests include:
- "I'd like to book an appointment"
- "What services do you offer?"
- "Can I reschedule my booking?"
4. Natural Dialogue
The conversation flows naturally. The AI agent:
- Asks clarifying questions if needed
- Confirms details before taking action
- Provides relevant information
5. Action Taken
Depending on the request, the AI might:
- Book an appointment
- Answer a question
- Take a message
- Offer to transfer the call
6. Call Wrap-Up
The agent confirms any actions taken and ends the call professionally.
What Customers Experience
From the customer's perspective:
- Quick answer (no hold times)
- Natural-sounding voice
- Efficient conversation
- Immediate booking confirmations
- Professional experience
Monitoring First Calls
After your first calls:
- Check the Call Logs for transcripts
- Review how the AI handled each situation
- Note any areas for improvement
- Adjust settings if needed