Utility tools provide supporting functionality for your AI agent. This article explains the available utility tools.
What Utility Tools Do
Utility tools handle background functions that support other tools and conversations:
- Date and time awareness
- Greeting management
- System functions
Date Tool
The date tool provides current date awareness:
What It Does
- Gives the agent knowledge of today's date
- Enables accurate scheduling discussions
- Supports "tomorrow," "next week" references
Why It Matters
Without date awareness, the agent couldn't:
- Accurately discuss upcoming availability
- Understand relative time references
- Create bookings for correct dates This tool is typically enabled by default and works in the background.
Greetings Tool
The greetings tool manages greeting templates:
What It Does
- Enables customized greetings
- Supports variable replacement
- Connects to greeting configuration
How It Works
When enabled, your configured greetings are used:
- Initial greeting for new callers
- Return customer greeting for known callers
- After-hours greeting when closed
Default Configuration
Utility tools are often enabled by default:
- They support core functionality
- Disabling may affect other features
- Configuration is minimal
When to Configure
Date Tool
Rarely needs configuration — works automatically.
Greetings
Configure through the Greetings section:
- Go to AI Config > Greetings
- Set up your greeting templates
- The tool uses those templates automatically