Where to Find Past Conversations

All calls handled by your AI receptionist are recorded in the Conversations section of the dashboard. Here's how to access and navigate your call history.

Where conversations live

Dashboard Home: The main Dashboard page has a Conversations table that shows recent calls. This gives you a quick overview of recent AI activity.

Per-Agent Conversations: To see conversations for a specific AI receptionist, go to AI Receptionists → [Your AI] → Conversations. This filters the view to only calls for that location.

What the conversations list shows

Each row in the conversations table represents a call and typically shows:

• Date and time of the call
• Duration in minutes and seconds
• Caller's phone number (if available)
• Status — whether the call was completed successfully
• Language detected during the call

Opening a conversation

Click on any row to open the conversation detail panel. This shows:

Overview tab:

• A written summary of the call (AI-generated)
• Call status (Successful / Failed)
• The caller's phone number

Transcription tab:

• A full text transcript of the conversation, showing both what the AI said (agent) and what the caller said (user), with timestamps.

Client Data tab:

• Information about the customer identified during the call (if any booking was made or modified).

Audio player:

• If a recording is available, an audio player appears at the top of the detail panel. Click play to listen to the call recording.

Filtering and searching

The conversations list may include filter options to narrow by date range, status, or language.

💡 Tip: Review the Conversations list regularly — especially after making major configuration changes. Listening to a few calls and reading transcripts is the most effective way to validate your AI is behaving as expected.

⚠️ Important: Call transcripts are available for review in the dashboard, but they are not sent externally. They remain within your Speako account.