If you need to move to a lower-tier plan, here's what you need to know about downgrading your Speako subscription.
Downgrading Is Not Self-Service
Currently, you cannot downgrade your plan directly from the dashboard. Downgrading requires contacting our support team.
Why Downgrading Requires Support
Downgrading involves several considerations:
- Billing period completion: Changes typically take effect at the end of your current billing period
- Feature access: Some features may no longer be available on lower plans
- Limit adjustments: You may need to reduce locations or team members first
What to Consider Before Downgrading
Voice Minutes
Lower plans have fewer minutes. Review your usage to ensure the new allocation is sufficient.
Locations
If you have more locations than the target plan allows, you'll need to remove some first.
Team Members
| Plan | Locations Allowed |
|---|---|
| Starter | 1 |
| Advance | 5 |
| Pro | 8 |
| Expert | 15 |
Similar to locations, you may need to remove team members to fit within the new plan's limits.
Feature Access
| Plan | Team Members Allowed |
|---|---|
| Starter | 1 |
| Advance | 2 |
| Pro | 5 |
| Expert | 10 |
Some features are only available on higher plans:
- Branded booking page (Advance and above)
- API access (Expert only)
- Dedicated support manager (Expert only)
How to Request a Downgrade
Contact our support team with:
- Your current plan
- The plan you'd like to move to
- Your preferred timing for the change We'll help you transition smoothly and address any limit adjustments needed.