Speako provides alerts to help you stay ahead of minute depletion and maintain uninterrupted service.
Usage Warning (70% Threshold)
When you've used 70% of your plan minutes, a warning appears:
Amber alert banner on the billing page
Shows your current usage percentage
Includes a Buy Minutes button This early warning gives you time to:
Purchase extra minutes
Plan for the remainder of your billing period
Consider upgrading your plan
Service Alert (Minutes Depleted)
If you use all your minutes (plan + extra), a service alert appears:
- Red alert banner on the billing page
- Message: "You've reached your voice minute limit"
- New calls cannot be processed
- Immediate action required
Resolving the Alert
- Click Buy Minutes to purchase extra minutes
- Service resumes immediately after purchase
Payment Issue Alert
If a subscription payment fails:
- Red alert banner appears
- Message: "Your service has been suspended due to a payment issue"
- Service access is restricted
- Prompt to update payment method
Resolving Payment Issues
- Update your payment method
- Allow the payment to retry
- Service resumes once payment succeeds
Alert Priority
If multiple issues exist:
- Payment issues take priority over minute depletion
- Resolve payment first, then address minutes
Preventing Service Interruption
To avoid disruptions:
- Monitor usage regularly
- Buy extra minutes when warning appears
- Keep payment method up to date
- Consider upgrading for more headroom