Downgrading Considerations
Downgrading to a lower plan reduces your feature access and resource limits. There are a few things to check before you confirm a downgrade to avoid unintended disruption.
What changes when you downgrade
| Resource | What may be affected |
|---|---|
| Locations | If you have more locations than the lower plan allows, you cannot create new ones (existing ones are not deleted, but you'll be over the limit) |
| Dashboard team members | If you have more active team members than the lower plan allows, you cannot invite new ones |
| Voice minutes | Your monthly minute allowance decreases at the next renewal |
| Branded booking page | Downgrading to Starter removes the branded booking page feature |
| Support tier | Lower plans have reduced support access |
Existing resources are not deleted
Downgrading does not delete any of your existing data. Your current locations, bookings, customers, and team members remain in place. However:
- If you have more locations than the lower plan's limit, you'll be over the limit. This typically means you cannot create any new locations, but your existing ones continue working.
- If you have more dashboard team members than the lower plan allows, existing members retain access, but you cannot invite new ones until you're within the new limit.
When the downgrade takes effect
Downgrades typically take effect at the end of your current billing cycle. You continue to have access to your current plan's features until the cycle ends.
Before downgrading
Check the following before confirming:
- Locations: Count how many locations you have. If you have more than the lower plan allows, decide which ones to consolidate or disable first.
- Team members: Count active dashboard team members. If you're over the new limit, remove those who no longer need access.
- Booking page: If you're downgrading to Starter, save any booking page content — the page will no longer be accessible on Starter.
⚠️ Important: Downgrading during an active billing period may not refund the difference immediately. Check the terms on the plan management page for how proration works on downgrades.
💡 Tip: If you're downgrading due to cost, consider whether buying extra minute packages instead of upgrading might be more cost-effective — extra packages are available on all plans and let you scale up usage without changing your base plan.