Your Speako AI Agent is the phone assistant attached to a location. It uses your configured greetings, voice, languages, personality, business knowledge, and enabled tools to handle supported caller requests.
This article explains the main settings that shape the caller experience, so you know what to review before sending real calls to the agent.
What shapes the caller experience
The AI Agent is not controlled from one single setting. It is built from several connected dashboard areas:
| Area | What it controls |
|---|---|
| Phone Number | The AI Agent number and call-forwarding readiness |
| Greetings | What callers hear at the start of calls, after hours, and when recording disclosure is needed |
| Personality | Agent name, traits, tone, response style, temperature, and custom instructions |
| Voice & Languages | Voice, primary language, additional languages, pronunciation rules, and voice timing settings |
| Knowledges | Business information the agent can use when answering questions |
| AI Tools | Actions the agent can perform, such as booking-related tasks or sending SMS links |
The most reliable AI Agent setup comes from keeping these areas consistent. For example, if your business knowledge says one thing but your availability or booking resources say another, callers may get an answer that feels incomplete or out of date.
Why location setup matters
The AI Agent is location-specific. It uses details such as timezone, location type, availability, phone number, and booking resources for the selected location.
For service businesses, booking resources include team and services. For restaurant locations, the relevant setup includes tables and seating capacity. This is why a location can appear configured in one part of the dashboard but still need review before the AI Agent can confidently support bookings.
⚠️ Important: Saving a dashboard setting and publishing it to the live agent are not always the same thing. Follow the publish guidance in the relevant AI Agent articles when updating live call behaviour.
What the agent can know
The agent can answer better when Speako has accurate business information and knowledge. Useful knowledge is practical and caller-facing: opening details, booking rules, service descriptions, table or seating expectations, policies, and common customer questions.
Avoid relying on the AI Agent to infer missing operational details. If a caller would need a precise answer, add or correct the source information in the dashboard first.
What the agent can do
AI Tools control the actions the agent is allowed to perform. Depending on your setup, tools may support booking-related tasks or sending SMS links. If a tool is not enabled or the required business setup is incomplete, the agent should not be treated as ready for that action.
Before using it with customers
Review the agent from the same perspective as a real caller:
- Does the greeting match your business and location?
- Is the voice and language setup appropriate for your customers?
- Are business hours, booking availability, staff, services, or tables correct?
- Is the knowledge accurate enough for common questions?
- Are only the right AI Tools enabled?
- Have you made a test call and checked the experience?
The Setup Guide includes a Make a test call task because hearing the agent is the best way to catch missing knowledge, awkward greetings, or incomplete call setup before customers experience it.