Speako brings your business setup, bookings, customers, and AI phone assistant into one dashboard. It is designed around locations, so the details you configure for each location shape what customers can book, what the AI Agent can answer, and how calls are handled.
Use this article as a starting point if you are new to Speako and want to understand how the main pieces fit together before you begin setup.
What Speako helps you manage
Speako combines several customer-facing workflows:
| Area | What it helps with |
|---|---|
| Dashboard | A home view for activity, setup progress, booking trends, issues, conversations, and agents |
| Bookings | Calendar-based booking management for the selected location |
| Customers | Customer profiles and tags |
| AI Agent | Phone number, greetings, personality, voice and language settings, knowledge, and enabled tools |
| Organization | Business information used across the workspace |
| Settings | Location services, online booking, team settings, notifications, and billing |
Your exact sidebar depends on your location type. Restaurant locations include table-management areas, while service-business locations include team and service catalogue areas.
Why locations matter
Most operational setup in Speako is location-scoped. A location has its own booking resources, service availability, phone setup, and AI Agent configuration. If your business has more than one location, changing one location does not automatically mean every other location is ready.
This matters because the AI Agent relies on the location configuration when handling real customer calls. Availability, booking resources, timezone, phone number setup, business knowledge, and enabled AI tools all affect what the agent can safely do.
💡 Note: Treat each location as its own customer experience. Review the selected location before editing bookings, AI Agent settings, or online booking setup.
How Speako is set up
New users usually start with the setup wizard. The wizard collects the business category, business subtype, business name, first location name, country, timezone when needed, and an AI Agent phone number selection. After that, Speako creates the workspace and first location.
Once the workspace exists, the Setup Guide helps you continue with the most important configuration work, such as business info, location settings, booking availability, booking resources, AI Agent setup, AI tools, knowledge, a test call, and online booking.
What to configure before going live
Before relying on Speako for real customers, review the areas that affect public-facing behaviour:
- business information and contact details
- location details, timezone, and availability
- staff and services for service businesses, or tables and seating for restaurants
- AI Agent greetings, personality, voice and languages
- AI Agent knowledge and enabled tools
- online booking setup
- call forwarding or test-call readiness
Good to know
Speako may create starter data during onboarding so the dashboard is not empty. Starter data is helpful for orientation, but it is not a finished configuration. Always review business hours, services, prices, staff, tables, AI knowledge, and caller-facing messages before sending customers to your booking page or forwarding calls to the AI Agent.