Turning Voice AI On or Off
The Voice AI toggle controls whether your AI receptionist actively answers inbound calls. You can turn it on or off at any time from the Settings page.
Where to find the toggle
Go to Dashboard → Settings. The Voice AI Agent card is visible on the settings page. The toggle appears in the top-right corner of the card.
The card also shows:
- A status indicator: Enabled (with a green dot) or Disabled.
- Your current schedule summary, if you've set a schedule (e.g. "Always Active", "Active Mon–Fri", or "Scheduled Mode").
Turning Voice AI on
- Go to Settings in the dashboard.
- Find the Voice AI Agent card.
- Toggle the switch to the on position.
The status immediately changes to Enabled. Your AI receptionist will now answer calls to the location's phone number.
Turning Voice AI off
- Go to Settings.
- Find the Voice AI Agent card.
- Toggle the switch to the off position.
The status changes to Disabled. Calls to the AI receptionist's phone number will no longer be answered by the AI. Depending on your phone number configuration, calls may ring through to your fallback number, go to voicemail, or ring unanswered — depending on how your phone is set up outside of Speako.
Voice AI is per-location
The toggle controls the active location only. If you manage multiple locations, each location has its own Voice AI toggle. Make sure you have the correct location active in the dashboard before toggling.
⚠️ Important: Turning off Voice AI does not cancel any existing bookings. It only stops the AI from answering new calls. Customers who have already booked are unaffected.
⚠️ Important: If you're testing a new greeting or configuration, you can turn Voice AI off, make your changes, verify them, and turn it back on — rather than making changes on a live line.
Voice AI and the fallback phone
Each location can have a Fallback Phone number configured in the AI receptionist's location detail page. When Voice AI is off (or when the AI cannot handle a call), this is the number the call may transfer to. Make sure your fallback number is current so customers can still reach you when the AI is off.
See Scheduling When the AI Answers if you want to set specific hours for when the AI is active, rather than toggling it manually.