Staff sometimes need different hours for specific dates—holidays, personal appointments, or special events. This article explains date-specific availability for individual staff members.

When to Use Date-Specific Hours

Use date-specific availability for:

• Holidays — Staff working or not working on holidays
• Doctor appointments — Blocked time mid-day
• Training sessions — Unavailable for a few hours
• Special events — Extended hours for busy days
• Vacation days — Days off within the week

Accessing Date-Specific Hours

1. Navigate to Staff and open the staff member's profile
2. Go to the Availability tab
3. Select Specific Hours or Date-Specific

Adding Date-Specific Hours

To set special hours for a specific date:

1. Click Add or Add Hours
2. Select the date (or multiple dates)
3. Configure the time slots for that date
4. Or mark the date as completely unavailable
5. Save your changes

Examples

Day Off

Mark a specific date as unavailable:

• Date: March 15
• Status: Closed/Unavailable
• Staff has no bookings possible that day

Shortened Day

Staff leaving early for an appointment:

• Regular hours: 9:00 AM - 5:00 PM
• Override for March 15: 9:00 AM - 1:00 PM
• Afternoon bookings not available

Extended Hours

Staff working late for a special event:

• Regular hours: 9:00 AM - 5:00 PM
• Override for March 15: 9:00 AM - 9:00 PM
• Evening bookings now available

Mid-Day Break

Staff unavailable for part of the day:

• Morning slot: 9:00 AM - 11:00 AM
• Afternoon slot: 2:00 PM - 5:00 PM
• 11 AM - 2 PM blocked

Date-Specific vs Weekly Hours

Date-specific hours always take precedence over weekly hours for that date.

Managing Existing Overrides

To view and manage date-specific hours:

1. Open the staff member's availability
2. Look for a list of existing overrides
3. Edit or delete as needed

Removing Date Overrides

To remove a date-specific override:

1. Find the override in the list
2. Click delete or remove
3. The staff returns to their regular weekly schedule for that date

Planning Ahead

For known absences:

1. Enter dates as soon as they're confirmed
2. This prevents bookings from being made
3. Less rescheduling work later

Impact on Existing Bookings

When you add date-specific unavailability:

• Existing bookings for that time are NOT automatically cancelled
• You'll need to manually handle conflicts
• Check for bookings before blocking time

  💡 Important: Add unavailable dates before customers book to avoid conflicts.

Best Practices

1. Add early — Enter known absences in advance
2. Check for conflicts — Review existing bookings first
3. Be specific — Use exact times, not approximate
4. Remove old overrides — Clean up past date overrides periodically