If your AI phone agent isn't answering calls or responding correctly, follow these troubleshooting steps.

Check Your Voice Minutes

The most common issue is running out of minutes:

1. Navigate to Dashboard > Billing
2. Check the Usage Overview
3. If minutes are depleted, purchase more or wait for monthly reset

Verify Phone Number Setup

Ensure your phone number is properly configured:

1. Navigate to your location settings
2. Check that a phone number is assigned
3. Verify the number is active

Check Your Subscription Status

Your subscription must be active:

1. Navigate to Dashboard > Billing
2. Verify subscription status is "Active"
3. If "Past Due", update your payment method

Test the Phone Number

Make a test call to your number:

1. Call from a different phone
2. Wait for the AI to answer
3. Note any error messages

Review AI Configuration

Check that your AI is properly set up:

1. Navigate to Dashboard > AI Agent
2. Verify the agent is enabled
3. Check that all required settings are configured

Check for Service Alerts

Look for system notifications:

1. Check the notification bell
2. Look for maintenance alerts
3. Review any service announcements

Common Issues

No Answer

• Phone number may not be connected
• AI may be disabled
• Minutes may be depleted

Immediate Hang-Up

• Audio configuration issues
• Service temporarily unavailable

Wrong Responses

• Knowledge base needs updating
• AI settings need adjustment

Contact Support

If issues persist:

1. Note the time of failed calls
2. Gather any error messages
3. Contact [email protected] with details