Troubleshoot problems with your Speako phone number.

Number Not Receiving Calls

If calls aren't reaching your AI agent:

1. Verify the number is correctly assigned to a location
2. Check that call forwarding is properly configured
3. Ensure your subscription is active

Call Forwarding Not Working

If calls aren't forwarding to your fallback number:

1. Check the fallback number is correct
2. Verify forwarding conditions are configured
3. Ensure the fallback number can receive calls

Wrong Location Answering

If calls go to the wrong location:

1. Check which location the number is assigned to
2. Reassign if necessary
3. Each number can only be assigned to one location

Audio Quality Issues

If callers report poor audio:

• This may be a caller's connection issue
• Check conversation recordings for quality
• Contact support if persistent

Number Display Issues

If your business name isn't showing:

• Caller ID display depends on caller's carrier
• Business name registration takes time
• Not all carriers support business names

Changing Your Number

If you need a different number:

1. Contact support for number change options
2. Plan for transition period
3. Update your marketing materials

International Calls

For issues with international numbers:

• Verify the number supports international calls
• Check caller's international dialing prefix
• Some features may vary by region

Contact Support

For phone number issues:

1. Note the specific problem
2. Include the phone number in question
3. Contact [email protected]