Common questions about Speako billing and subscriptions.
When am I charged?
You're charged:
- Monthly: On your billing date each month
- Annual: Once per year on your subscription anniversary
Can I change my billing period?
To switch between monthly and annual billing, contact support. Changes typically apply at your next renewal.
What payment methods do you accept?
We accept major credit and debit cards:
- Visa
- Mastercard
- American Express
How do I get an invoice?
Access invoices from:
- Dashboard > Billing
- Scroll to Invoice History
- Click Download on any invoice
What happens if payment fails?
If payment fails:
- You'll receive an email notification
- An alert appears on your billing page
- Your service may be temporarily suspended
- Update your payment method to restore service
Can I get a refund?
Contact support at [email protected] to discuss refund options for your specific situation.
What are voice minutes?
Voice minutes measure your AI agent's phone call time. Each plan includes a monthly allocation, and you can purchase extra minutes as needed.
Do unused minutes roll over?
Plan minutes reset each billing period and don't roll over. Purchased extra minutes don't expire with your billing cycle.
How do I upgrade my plan?
- Navigate to Dashboard > Billing
- Click Upgrade Plan
- Select your new plan
- Complete the upgrade