Speako can mark greetings as auto-translated when your AI Agent's primary language changes. When that happens, the greeting card shows where the translation came from and gives you a way to restore the original wording.

When auto-translation happens

Auto-translation is tied to the AI Agent's primary language setting. When the primary language changes, Speako can translate the existing greetings into the new language while preserving supported variables such as {{business_name}}, {{customer_first_name}}, and {{recording_disclosure}}.

This helps you keep your greetings aligned with the language callers are expected to hear.

How to recognise an auto-translated greeting

On a greeting card, Speako shows:

Auto-translated from [language]

Next to it, you'll see Restore original.

This appears on the relevant greeting cards only when Speako has original text available to restore.

Restoring the original

Select Restore original to put the greeting text back to the version saved before translation.

After restoring, Speako shows: Original text restored. Click Save to confirm changes.

Restoring is not final until you select Save Changes in the bottom banner.

⚠️ Important: If you restore the original language text while your AI Agent is set to another primary language, callers may hear a greeting in the old language. Preview the result before saving.

Manual edits after translation

If you manually edit an auto-translated greeting and save it, Speako treats the edited version as your current greeting text. That means you can use auto-translation as a starting point, then adjust it for tone, terminology, or local phrasing.

Manual edits are often worth doing. A direct translation may preserve meaning, but it may not sound like your business.

Variables should stay unchanged

Auto-translation is designed to preserve variables, but always check them before saving. Variables must remain exactly as shown, including the double curly braces.

For example:

{{business_name}}

should not become:

{business name}

or translated into another language.

Review with text and audio preview

After translation or restoration, use the eye icon to check the filled-in greeting and the speaker icon to hear it. This is the safest way to confirm the greeting still sounds natural in the AI Agent's voice.

If the translated greeting is accurate but too formal, use AI Polishing or edit it manually before saving.