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AI Agent

Configure your AI Frontdesk: phone, greetings, personality, voice, knowledge, and tools.

43 articles

Human Call Transfer Phone Number Troubleshooting Setting Up Call Forwarding Viewing Your AI Agent Phone Number

After-Hours Greeting AI-Generated Greeting Variations Auto-Translation & Restoring Original Greetings Call Recording Disclosure Initial Greeting (First-Time Callers)Polishing Greetings with AI Previewing Greetings as Audio Return Customer Greeting

Advanced Personality Settings Choosing Personality Traits Configuring Tone of Voice Custom Instructions for Your Agent Setting Your Agent's Name

Adding Additional Languages AI Phonetic Spelling Generator Custom Pronunciation Rules Enabling Language Detection Previewing Voice Samples Selecting Your Agent's Voice Setting Your Primary Language Understanding Multi-Language Voice Support Voice Gender and Accent Options Voice Settings: Speed, Silence, and Call Limits

Adding Knowledge from a URL Adding Text Knowledge Editing Knowledge Entries Knowledge Categories: Business, Menu, Staff, FAQ, Promotions Knowledge Processing Status Publishing Knowledge to Your Agent Uploading Files to Your Knowledge Base (PDF, Word, Excel, CSV)Using Pre-built Knowledge Templates What the Knowledge Base Is

Booking Tools (Book / Modify / Cancel)Call-to-Action Tools (SMS Links)Customer Tools Enabling and Disabling Tools Saving and Publishing Tool Changes Utility Tools What AI Tools Are

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