The Knowledge Base is where you give your AI agent the business information it needs to answer customers accurately. This can include your services, menu, policies, business details, locations, staff information, FAQs, promotions, and custom messages.

Where to find it

Go to AI Agent → Knowledge Base. The page has two sections in the sidebar:

  • All Knowledge — shows every available knowledge area, including what has already been added and what still needs content
  • Documents — shows knowledge that has already been configured

If no knowledge has been added yet, the page shows Add Knowledge cards. Once you add content, the configured items move into Your Knowledge.

What the AI uses it for

Your AI agent uses Knowledge Base content during customer conversations. For example, it can answer questions about what you offer, explain policies, describe locations, or mention promotions when relevant.

Knowledge Base content is different from general personality settings. Personality controls how the agent sounds. Knowledge controls what the agent knows.

⚠️ Important: The agent can only answer from the information you provide and the product data Speako can use. If something is missing, outdated, or unclear in your Knowledge Base, customers may receive incomplete answers.

How knowledge can be added

Depending on the knowledge type, Speako may offer one or more ways to add content:

  • Sync from Speako — use information already set up in Speako
  • Upload File — upload a PDF, Word, Excel, or CSV file
  • Add from URL — import content from a webpage
  • Write Manually — type the content yourself in the text editor

Not every knowledge type supports every source. The Add [Knowledge Name] sheet shows only the options available for that item.

Statuses you may see

Knowledge items can show statuses such as Not Added, Configured, Published, Uploading..., Preparing..., Finalizing..., or Failed. These tell you whether the content is missing, ready, live for the agent, still processing, or needs attention.

Use these statuses to decide what to work on next.

For the best customer experience, focus first on the knowledge areas customers ask about most: what you offer, how booking works, important policies, location details, and common questions. Once those are solid, add promotions and extra detail.