Editing a knowledge entry lets you correct, improve, or refresh information your AI agent uses with customers. Use this whenever a policy changes, a service is updated, a promotion ends, or imported content needs cleanup.

Open an existing entry

Go to AI Agent → Knowledge Base → All Knowledge. Configured items appear under Your Knowledge.

Hover over the item you want to change. The row actions appear:

  • Preview — open the content in read-only mode
  • edit icon — open the editor
  • reset icon — clear the knowledge content

You can also choose Preview, then select Edit from the preview sheet.

Edit safely

When editing from preview mode, Speako shows an Editing Mode notice and reminds you to save your changes. If you decide not to keep the changes, choose Discard.

If you are editing from the normal editor, you can use Start blank to clear the content or Load template if a template is available.

⚠️ Important: Loading a template can replace the content currently in the editor. If Speako asks Replace current content?, only confirm if you are comfortable replacing the draft.

Save Only vs Save & Publish

When editing an existing configured entry from preview mode, you may see two save choices:

  • Save Only — saves the updated content without publishing it to the live agent
  • Save & Publish — saves the content and publishes the change for the agent to use

Use Save Only when someone else needs to review the wording. Use Save & Publish when the update is ready for customers.

Resetting knowledge

The reset action asks you to confirm with Reset Knowledge. It clears the content so you can add new content later.

If the knowledge was already published, resetting it may still need a publish action before the live agent stops using the old content. Check for pending updates after resetting important entries.

What to check after editing

After saving, open the item again with Preview and scan the final wording. Check names, prices, service durations, dates, and any policy language carefully. These are the details customers are most likely to rely on during a call.

If the change affects bookings or customer expectations, publish it as soon as it has been reviewed.