Language detection lets Speako recognise when a caller is speaking one of your enabled additional languages and respond accordingly. It is the control that makes multilingual support active.
Where to enable it
Go to AI Agent → Voice & Languages → Voice & Languages. In the Additional Languages card, turn on Enable Additional Languages.
The helper text under this setting says Speako will auto-detect the caller's language and respond accordingly.
What happens when it is off
When Enable Additional Languages is off:
- the additional language selector is disabled
- the card shows Enable to add additional languages
- the agent uses the primary language setup
You can still choose a primary language and primary voice, but additional language selection is not active.
What happens when it is on
When Enable Additional Languages is on, the language selector becomes available. Open it to choose the extra languages your agent should understand. Enabled languages appear in the summary area. If you select more than three, the summary shows the first few and indicates how many more are enabled.
If a selected language has its own voice assigned, the summary may also show how many languages have voice overrides.
⚠️ Important: Language detection only works for languages you enable. If a customer speaks a language you have not selected, do not assume the agent will handle that call in that language.
When to use it
Enable this setting when your customers regularly call in more than one language and you want the agent to meet them in the language they are already using.
Leave it off if your business only supports one language over the phone, or if you do not have enough business information prepared for other languages yet. Language detection helps the conversation flow, but the agent still needs accurate services, policies, and business details to answer well.
Save before relying on it
Turning on Enable Additional Languages is an unsaved change. Use Save Changes in the bottom banner before expecting your AI agent to use the new multilingual setup.
After saving, make sure the primary language and selected additional languages match the customers your business actually serves.