Tool changes are staged before they are saved. This gives you a chance to turn on several tools, configure required fields, and review the setup before applying anything.
The two save actions
You may see two different save actions while working with tools:
- Save Configuration — saves the settings inside a tool's configuration window
- Save Changes — applies all pending tool changes from the main Tools & Integrations page
If a tool opens a configuration window, complete the fields and choose Save Configuration first. Then use Save Changes in the bottom banner to apply the page-level change.
Discarding changes
If you make changes and decide not to keep them, choose Reset in the Save your changes? banner. Speako discards the pending changes and returns the tools to their last saved state.
This is useful if you turn on several tools while testing and want to start over before applying anything.
What happens after saving
When saving succeeds, Speako shows Tools configuration saved. The page reloads the saved tool setup and clears the unsaved-change banner.
If saving fails, Speako shows an error message. The change should not be treated as applied until saving succeeds.
Publishing expectations
The Tools & Integrations page saves tool configuration. It does not show a separate publish button inside the tool page itself. If your agent setup has a separate publishing or refresh step elsewhere, follow that workflow after saving tool changes.
⚠️ Important: Do not close the page with unsaved tool changes unless you are comfortable losing them. Speako warns you when you try to switch location with unsaved changes.
A safe review habit
Before saving, review each active tool and ask: is the destination phone number correct, is the link customer-ready, and should the agent really be allowed to perform this action? Save only when the answer is yes.
For booking tools, also check that services, staff, tables, and hours are already maintained elsewhere in Speako. Tools give the agent permission to act; the rest of your setup determines whether the action produces the right customer outcome.