The Recording Disclosure is the message callers hear when your business needs to notify them that a call may be recorded. It is managed separately from your other greetings so you can keep the legal notice consistent everywhere it appears.
Where to edit it
Open Greetings, then choose Recording Consent from the sidebar.
The card is titled Recording Disclosure. The page also shows a legal notice headed Recording Disclosure is required by law.
The notice explains that many jurisdictions require callers to be told that a call is being recorded, and that this is general guidance rather than legal advice.
⚠️ Important: Speako can help you present a disclosure, but your business is responsible for deciding what wording is required in your location and for your callers.
What to write
Keep the disclosure clear and direct. It should plainly tell the caller that the call may be recorded or is being recorded.
Examples:
Please note that this call may be recorded for quality and training purposes.
This call may be recorded to help us improve our service.
Avoid vague wording such as “we may monitor interactions” if it does not clearly tell callers about call recording.
How it appears in greetings
The Recording Disclosure can be inserted into the Initial Greeting and Return Customer Greeting with:
{{recording_disclosure}}
When that variable is spoken, Speako uses the text from the Recording Disclosure card.
If voice recording retention is enabled, Speako requires:
- Recording Disclosure text to be filled in
{{recording_disclosure}}to appear in the Initial Greeting{{recording_disclosure}}to appear in the Return Customer Greeting
If any of these are missing, saving may show a validation message explaining what needs to be fixed.
No variables inside the disclosure
The Recording Disclosure card does not show variable buttons. Write the disclosure as plain text that can stand on its own.
This keeps the compliance wording predictable and avoids accidentally creating a disclosure that depends on another field.
AI polishing and variations
You can use AI Polishing to check the wording for typos, grammar, punctuation, and variable issues. You can also use Generate with AI to create alternative versions of the Recording Disclosure.
Review AI suggestions carefully before applying them. The disclosure has a legal purpose, so do not choose a version only because it sounds friendlier.
Preview before saving
Use the eye icon to preview the disclosure text, or the speaker icon to hear it spoken. If it sounds too fast, too buried, or unclear, rewrite it before saving.