Your AI agent's voice is what customers hear when they call, so it has a big effect on how your business feels over the phone. A clear, natural voice makes the agent easier to understand and helps the conversation feel more welcoming.
Where to choose a voice
Go to AI Agent → Voice & Languages → Voice & Languages. The Primary Voice card shows the voice options available for your selected primary language.
Voices are grouped into two tabs:
- Female Voices
- Male Voices
Each voice card shows the voice name, its accent, gender, and any descriptive tags. The voice currently in use is marked Current Voice. Other voices are marked Available.
Choose the primary language first
The voice list depends on the primary language selected at the top of the Primary Voice card. If you change the primary language, Speako updates the available voices to match that language and automatically selects the first available voice for the new language.
If no voice is available for a selected language, the page shows No voices available for the selected language.
💡 Tip: Pick the primary language your customers use most often. Additional languages can be enabled separately, but the primary voice and language are the starting point for the agent's default experience.
Preview before selecting
Use Preview on any voice card to hear a sample. This opens the audio player at the bottom of the page. The voice card will show Previewing while that sample is active.
After listening, choose Select on the voice you want. Selecting a voice does not save it immediately; it stages the change so you can review other voice and language settings first.
Saving your voice choice
When you select a new voice, the Save your changes? banner appears at the bottom of the screen. Select Save Changes to apply the voice, or Reset to discard your unsaved changes.
Voice, language, call settings, and pronunciation changes all save together in this section. If you adjust several settings, one save applies them all.
If you are setting up the agent for the first time, choose the voice first, then review speech speed and pronunciations. That order makes it easier to tune the final phone experience around the voice customers will actually hear.