Publishing makes configured knowledge available to your AI agent. Saving and publishing are related, but they are not always the same action.
Configured vs published
A knowledge item marked Configured has content saved in Speako. A knowledge item marked Published has been pushed live for the agent to use in customer conversations.
This distinction matters when you are drafting, reviewing, or cleaning up knowledge. You can save content first, review it, and publish only when it is ready.
Save while adding new knowledge
When you add a new knowledge item using Write Manually, the editor shows Save. This saves the content and moves the item into Your Knowledge.
If the content was created from a file, URL, or Sync from Speako, it is configured after processing succeeds. You should still preview it before relying on it.
Publish while editing existing knowledge
Open a configured item with Preview, then choose Edit. When you save from this editing flow, you may see:
- Save Only — keep the update saved, but do not publish it yet
- Save & Publish — save the update and make it available to the agent
Use Save & Publish for corrections that should apply immediately, such as an updated policy, changed opening detail, or expired promotion.
Publishing can fail
If saving succeeds but publishing does not, Speako shows a warning that the knowledge was saved and explains that publishing failed. In that case, the content is stored, but the live agent may not have the latest version yet.
Try publishing again after checking the content and any pending updates.
⚠️ Important: Do not treat a saved draft as live agent knowledge unless it is marked Published or you completed a publish action successfully.
Review before publishing
Before publishing, check that the entry is accurate, specific, and written for customers. The Knowledge Base is not just a storage area — it is the source your AI agent relies on when customers ask real questions.
If you are unsure whether to publish, use Save Only and ask someone on your team to review the wording first. Publish once the entry is ready to represent your business in a live customer conversation.