Booking modification alerts help customers and your team understand when a booking has changed. Speako supports modification notifications for both merchant recipients and customers when the required information is available.

What counts as a modification

A modification is used when a booking is rescheduled or changed to different booking details. For restaurants, this can involve the time, table, or party size. For service businesses, this can involve the time, staff member, or service.

Speako keeps a connection to the original booking so modification emails can compare old and new details.

Merchant modification emails

Merchant modification emails can include:

  • location name
  • booking reference
  • customer name and phone
  • new booking date and time
  • resource details such as table, staff, or service
  • original booking date and time
  • original resource details where available

Merchant emails are sent to opted-in team recipients.

Customer modification emails

Customer modification emails can be sent when Notify Customer is enabled and a usable customer email is available. They can include updated booking details and a manage-booking link where available.

💡 Note: Customer modification alerts are action-dependent. If the customer notification option is not selected, do not assume the customer received an email.

What to check before modifying

Before saving a modification, confirm:

  • the customer and booking reference
  • the new date and time
  • the correct table or staff/service selection
  • whether the customer should be notified
  • whether the customer has a usable email address

If an alert seems wrong

Open the current booking and compare it with the original booking details shown in the modification context. If the resource or time is wrong, correct the booking first; notification content follows the booking data.

Avoid unnecessary modification alerts

Only notify the customer when the change matters to them. A time, table, staff, or service change usually should be communicated. Internal clean-up that does not affect the customer's experience may not need a customer alert.

For team visibility, merchant modification emails are useful because they help staff understand that a booking was changed rather than newly created.