Speako provides everything you need to automate customer communications and manage bookings. Here's a complete overview of what's included.

Dashboard

Your home base for understanding how your business is performing.

Key Metrics

At a glance, see:

  • Total calls handled in the last 30 days
  • Bookings created through AI and manual entry
  • Customer growth over time
  • Booking trends visualized in a chart

Recent Conversations

View your latest AI conversations with quick access to transcripts, recordings, and outcomes.

Scheduler

A powerful calendar for managing all your bookings.

Calendar Views

  • Day view — Focus on a single day's schedule
  • Week view — See the full week at a glance
  • Month view — High-level monthly overview

Booking Management

  • Create manual bookings when needed
  • View and edit booking details
  • Filter by status, staff member, or service
  • Drag and drop to reschedule

Customers

Build and manage your customer database.

Customer Profiles

Each customer has a profile with:

  • Contact information
  • Booking history
  • Preferences and notes
  • Conversation history

Search and Organization

  • Search by name, email, or phone
  • Filter by tags or booking status
  • Add notes for special preferences

Conversations

Review every AI interaction with full transcripts.

What's Captured

  • Full transcript of each conversation
  • Audio recording (for calls)
  • AI-generated summary
  • Call duration and outcome
  • Any bookings or actions taken

Conversation Insights

See what customers are asking, how the AI responds, and where improvements might be needed.

AI Configuration

Customize how your AI agent behaves and responds.

Personality

Define your agent's character:

  • Name — Give your agent a name customers will hear
  • Traits — Friendly, professional, warm, efficient
  • Tone — How formal or casual responses sound
  • Response style — Concise, balanced, or detailed

Greetings

Craft the perfect welcome message:

  • First-time caller greeting
  • Returning customer greeting
  • After-hours message
  • Call recording disclosure

Voice

Choose how your agent sounds:

  • Select from 50+ natural voices
  • Preview before selecting
  • Adjust speech speed
  • Add custom pronunciation rules

Tools

Control what your agent can do:

  • Enable or disable booking capabilities
  • Configure call transfer options
  • Set up SMS notifications

Knowledge Base

Teach your AI agent about your business.

Add Knowledge

  • Text — Type or paste information directly
  • Documents — Upload PDFs or Word files
  • URLs — Import content from web pages
  • Templates — Start with pre-built templates

Knowledge Categories

Organize information by type:

  • Business information
  • Services and pricing
  • Policies and FAQs
  • Promotions and announcements

Availability

Set when your business accepts bookings.

Weekly Hours

Define your regular operating schedule:

  • Set hours for each day of the week
  • Mark days as closed
  • Configure different hours per location

Special Hours

Handle exceptions:

  • Holiday closures
  • Extended hours for events
  • Reduced hours when needed

Staff (Service Businesses)

Manage team members who provide services.

Staff Profiles

  • Contact information and photo
  • Job title and role
  • Assigned services
  • Individual availability

Staff Scheduling

  • Set weekly working hours
  • Block off unavailable dates
  • Manage multi-location schedules

Services (Service Businesses)

Define what your business offers.

Service Details

  • Name and description
  • Duration and pricing
  • Which staff can perform it
  • Category organization

Add-ons and Modifiers

Create optional extras customers can add to services.

Tables (Restaurants)

Manage your restaurant's seating.

Table Configuration

  • Add tables with capacity
  • Organize by zones (patio, main room, etc.)
  • Set minimum and maximum party sizes

Floor Management

  • Visual layout of seating areas
  • Capacity tracking and optimization

Team

Invite colleagues to help manage your business.

Team Roles

  • Owner — Full access to everything
  • Admin — Most permissions except billing
  • Member — Day-to-day operations access

Invitations

Send email invites to team members and manage pending invitations.

Billing

Manage your subscription and usage.

Plan Management

  • View your current plan
  • Upgrade for more features
  • Track voice minute usage
  • Purchase additional minutes

Payment

  • Update payment methods
  • View invoice history
  • Download receipts

Settings

Configure your account and locations.

Location Settings

  • Business details and timezone
  • Contact information
  • Address and phone numbers

Personal Settings

  • Update your profile
  • Change password
  • Manage notifications

Online Booking Page

A customer-facing page for self-service bookings.

Customization

  • Upload your logo and banner
  • Write a business description
  • Set your brand colors
  • Add terms and conditions

Sharing

  • Get your unique booking link
  • Embed on your website
  • Enable or disable public access

Next Steps

Explore specific features in detail:

  • Dashboard Overview — Understand your metrics
  • Navigating the Scheduler View — Master your calendar
  • AI Agent Configuration — Customize your agent