Your location's contact information helps customers reach you and appears on your booking page.

Contact Fields

Each location has several contact fields you can configure:

Email Address

Your business email for this location:

  • Receives booking notifications
  • Displayed on your public booking page
  • Should be monitored regularly

Phone Number

Your business phone number:

  • Shown on booking page and confirmations
  • Not the same as your AI agent phone number
  • Use your regular business line

Website URL

Link to your website:

  • Appears on your booking page
  • Must be a complete URL (include https://)
  • Links customers to more information

Setting Contact Information

  1. Go to Settings in the sidebar
  2. Click on your location
  3. Find the contact fields
  4. Enter your details
  5. Click Save

Email Format

Enter a valid email address:

  • Must include @ and a domain
  • Example: [email protected]
  • Typos will prevent notification delivery

Phone Number Format

Enter your phone number with country code:

  • Include the country code (e.g., +61 for Australia)
  • Use the format selector for different countries
  • Example: +61 2 1234 5678

Website URL Format

Enter the complete website address:

  • Must start with http:// or https://
  • Include the full domain
  • Example: https://www.yourbusiness.com

    💡 Tip: Copy your URL directly from your browser to avoid typos.

Different Phones Explained

Your location has multiple phone numbers:

Where Contact Info Appears

Booking Page

Phone Purpose Editable
Contact Phone Your business number shown to customers Yes
AI Agent Phone The number customers call to reach AI No
Fallback Phone Where calls go if AI is unavailable Yes

Customers see your contact details on your online booking page:

  • Email (for inquiries)
  • Phone (to call directly)
  • Website (to learn more)

Booking Confirmations

Contact information appears in:

  • Email confirmations
  • SMS notifications
  • Reminder messages

Per-Location Settings

Each location can have different contact information:

  • Different email addresses for different venues
  • Local phone numbers for each location
  • Separate websites if needed

Best Practices

  • Use monitored emails — Check them regularly for booking notifications
  • Use local numbers — Customers prefer calling local numbers
  • Keep information current — Update if details change

Next Steps

  • Address and Business Details — Add your physical address
  • Assigning Phone Numbers to Locations — Understand phone setup