If you no longer need a location, you can remove it from your account. Here's what you need to know about deleting locations.

Before Deleting

Consider these factors before removing a location:

Data Preservation

When a location is deleted:

• All bookings for that location become inaccessible
• Conversation history is no longer viewable
• Staff assignments to that location are removed
• The phone number may be reassigned

Alternatives to Deletion

Instead of deleting, you might:

• Keep it inactive — Stop accepting bookings but retain history
• Update settings — Repurpose the location for a new venue
• Archive data — Export important information first

Deleting a Location

To delete a location:

1. Go to Settings > Locations
2. Select the location you want to delete
3. Look for the delete option in the location details
4. Confirm the deletion when prompted

   💡 Note: You cannot delete your currently active location. Switch to a different location first.

What Gets Removed

When you delete a location:

What is NOT Removed

Some data remains in your account:

• Staff profiles — Staff members themselves are not deleted
• Customer records — Customers remain in your database
• Services — Service definitions remain available

Location Limits

Deleting a location frees up capacity:

• If you were at your plan limit, you can create a new location
• Deleted locations no longer count toward your limit

Cannot Delete Your Only Location

If you have just one location:

• You cannot delete it
• Every account needs at least one location
• Create a new location first if you need to replace it

Accidental Deletion

If you accidentally delete a location:

• Contact support immediately
• Some data may be recoverable
• Act quickly for best results

Next Steps

• Creating a New Location — Set up a replacement
• Location Limits by Plan — Check your capacity
• Switching Between Locations — Manage your remaining locations