After your initial setup, you can add more locations as your business grows. Here's how to create a new location.

Before You Start

Check that:

  • Your plan supports additional locations (see Location Limits by Plan)
  • You have an active paid subscription (trial users cannot add extra locations)
  • You have the necessary business details ready
  • You know which timezone the new location operates in

Billing for Additional Locations

Your first location is included free with your plan. Each additional location requires a separate per-location subscription:

  • Monthly: A$99/month per location (USD $69/month)
  • Annual: A$948/year per location (USD $660/year)

You'll be prompted to set up payment when adding your second location onwards. You can choose monthly or annual billing independently for each location.

💡 Note: You must have an active paid subscription to add more locations. Trial users need to activate their subscription first.

Starting the Process

  1. Go to Settings in the sidebar
  2. Click on Locations
  3. Click the Add Location button

Step 1: Choose Creation Mode

You'll see two options:

Create from Scratch

Start fresh with default settings. Choose this when:

  • The new location operates differently
  • You want to configure everything from the beginning
  • Settings from other locations don't apply

Copy from Existing Location

Reuse settings from another location. Choose this when:

  • Multiple locations operate similarly
  • You want to save setup time
  • You need consistent AI configuration across venues

Step 2: Basic Information

Enter the core details:

Location Name

Give your location a clear, identifiable name:

  • "Happy Sushi CBD"
  • "Downtown Dental - Main Street"
  • "Sarah's Salon Parramatta"

State/Region

Select the state or region where this location operates.

Timezone

Choose the timezone for this location. This is auto-suggested based on your state selection but can be changed.

Step 3: Copy Options (If Copying)

If you chose to copy from an existing location, select what to bring over:

  • Location Info — Address, contact details, website
  • Services — Your service offerings (service businesses)
  • Availability — Weekly operating hours
  • Tables — Table configurations (restaurants)
  • Booking Page — Styling and content
  • Holidays — Holiday schedule
  • AI Configuration — Personality, voice, greetings, tools Check the items you want to copy. Leave unchecked anything you'll set up differently.

Step 4: Staff Selection (Service Businesses)

If copying a service-based location, you can optionally assign staff:

  • Select staff members to work at the new location
  • Staff can work at multiple locations
  • You can skip this and assign staff later

Step 5: Review and Create

Confirm your settings and click Create Location.

The system will:

  1. Create your new location
  2. Assign a phone number for AI calls
  3. Set up the AI agent
  4. Copy selected settings (if applicable)
  5. Switch you to the new location

After Creation

Your new location is ready with:

  • A dedicated AI phone number

  • Default or copied settings

  • An active booking page You may want to:

  • Verify copied settings are correct

  • Add or adjust availability hours

  • Customize the AI greetings

  • Add staff or tables if not copied

Troubleshooting

"Location limit reached"

Your plan doesn't allow more locations. Upgrade your plan or delete an unused location.

"Please activate your subscription"

Trial users cannot add extra locations. Go to Settings > Billing and activate your paid subscription first.

Phone number not assigned

In rare cases, a phone number may not be available immediately. Contact support if this persists.

Next Steps

  • Copying Settings from an Existing Location — Learn more about copying
  • Editing Location Details — Make changes after creation
  • Switching Between Locations — Navigate your locations