Your timezone determines how all times are displayed and when your business is considered open. Setting it correctly is essential for accurate bookings.

Why Timezone Matters

Your timezone affects:

  • Operating hours — When your availability applies
  • Booking times — How times display to customers
  • AI responses — When your agent says you're open or closed
  • Dashboard data — How analytics are grouped by day

Setting Your Timezone

  1. Go to Settings in the sidebar
  2. Click on your location
  3. Find the Timezone dropdown
  4. Select your timezone
  5. Save your changes

Available Timezones

Timezones are organized by region:

Australia

  • Sydney (AEST/AEDT)
  • Melbourne (AEST/AEDT)
  • Brisbane (AEST)
  • Perth (AWST)
  • Adelaide (ACST/ACDT)
  • Darwin (ACST)
  • Hobart (AEST/AEDT)

United States

  • New York (EST/EDT)
  • Chicago (CST/CDT)
  • Denver (MST/MDT)
  • Los Angeles (PST/PDT)
  • Phoenix (MST)

Other Regions

  • London (GMT/BST)
  • Auckland (NZST/NZDT)
  • Wellington (NZST/NZDT)

Auto-Selection

When you select a state during location setup:

  • The timezone is automatically suggested
  • It matches the most common timezone for that state
  • You can change it if needed

Daylight Saving Time

Speako handles daylight saving automatically:

  • Times adjust when clocks change
  • No manual updates needed
  • Historical data remains accurate

Multiple Locations

Each location can have a different timezone:

  • A Sydney location uses Sydney time
  • A Perth location uses Perth time
  • Dashboard shows data in each location's timezone

Impact of Changing Timezone

When you change timezone:

Immediate Effects

  • Dashboard times update to new timezone
  • AI agent's understanding of "now" changes
  • Availability hours are interpreted differently

What to Check

After changing timezone, verify:

  • Your operating hours still make sense
  • Upcoming bookings display correctly
  • AI greetings reference correct hours

Best Practices

  • Set timezone during setup — Get it right from the start
  • Match your physical location — Use the timezone where you operate
  • Consider customers — They'll see times in your timezone

Next Steps

  • Configuring Contact Information — Set up your contact details
  • Setting Your Regular Hours — Configure availability